Kotter. Leading Change, 1996The Eight-Stage Process of Creating Major Change

09/03/01

19

establish a sense of urgency;

create the guiding coalition;

develop a vision and strategy;

communicate the change vision;

empower broad-based action;

generate short-term wins;

consolidate gains and produce more change; and

anchor new approaches in the culture. (page 21)

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Notes:

Self-explanatory.